This was the first blogpost in a nine post series for IBM focused on the intersection of customer experience and technology, data and analytics. This post covers the concept of the Blue Goldfish and the 3R’s. Customer experience is the new battleground for competitive advantage. But with every company focusing on customer experience, how do […]
The post Knowledge and Agility are the Foundations of the Blue Goldfish appeared first on Purple Goldfish Think Tank.
from Sniply: Alltop RSS http://snip.ly/eduht
via Digital Marketing News